Technical support is provided by email.
When you ask for technical support, please try to describe the situation in details. "It does not work
" is not something we can work with.
To assist you in solving your problem we need to get the following information from you:
- information about our product that you are talking about. Please specify the name of the product, it's version, edition
- information about your environment. Please include the name and version of the operating system, internet firewall/antivirus software or other tools (that our product is used with)
- steps to reproduce the problem. This can include small test project, screenshots (please don't send unpacked BMP and DOC files with images) test data files etc.